Return Policy (for B2B Trade)

I. Purpose and Principles

This Return Policy aims to clarify the return conditions, procedures, and responsibility divisions for living room and dining room furniture in our B2B trade, ensuring equal protection of the rights and interests of both parties. We adhere to the principles of "fairness, transparency, and efficiency," striving to safeguard client rights while maintaining good business relationships, and taking into account the impact of production cycles on the return process.

II. Return Conditions

Quality Issues: If the furniture has quality problems such as material inconsistencies or craftsmanship defects, and these are not caused by improper use by the client, we will unconditionally accept returns.

Order Errors: If there are shipping errors due to our company's fault (such as incorrect models, specifications, or quantities), clients have the right to request returns or exchanges.

Transport Damage: If the furniture is damaged during transportation due to the logistics company chosen by our company, and the client raises objections promptly upon receipt, we will be responsible for returns or compensation.

III. Return Process

Application and Review: Clients need to submit a written return application within the agreed time frame after receipt (e.g., within 14 working days) and provide relevant evidence (such as photos, inspection reports, etc.). Considering production cycles, return applications should be submitted as early as possible to allow us to arrange subsequent matters promptly. We will complete the review within 3 working days after receiving the application and inform clients of the return address, return requirements, and subsequent procedures.

Return Shipping: Clients are required to return the goods to the specified address as per our requirements, and the return shipping costs will be borne by the responsible party. If the return is due to our company's fault, we will bear the return shipping costs and arrange for pick-up; if it is due to the client's fault, the client will need to bear the costs themselves. Considering production cycles, returned goods should be returned as soon as possible to allow us to arrange re-production or disposal promptly.

Acceptance and Refund: After receiving the returned goods, we will complete the acceptance within 7 working days. If the goods meet the return conditions and are intact, we will immediately initiate the refund process and return the payment to the client according to the mutually agreed refund method (such as bank transfer, letter of credit, etc.). Considering production cycles, we will process refunds as soon as possible to minimize the impact on the client's subsequent procurement plans.

IV. Special Notes

Customized Products: For furniture products customized according to specific client needs, unless there are quality issues, returns will not be accepted. Before production, we will fully communicate and confirm with clients to ensure that customized needs are accurate.

Return Deadline: Clients need to submit return applications within the agreed time frame; otherwise, they will not be eligible for return services. The specific return deadline will be clearly stated in the sales contract signed by both parties and reasonably set considering production cycles.

V. Customer Service and Communication

Dedicated Customer Service: We provide each B2B client with a dedicated customer service manager responsible for handling return applications, answering questions, and coordinating subsequent matters to ensure a smooth return process. At the same time, the customer service manager will maintain close communication with clients, understand their return reasons and needs, and provide personalized solutions.

Continuous Improvement: We will regularly analyze and summarize return cases, continuously optimize product design and production processes, improve service quality, and reduce the occurrence of returns. Additionally, based on client feedback and suggestions, we will adjust production cycles and return policies to better meet client needs.